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Product Policies

TERMS AND CONDITIONS

You agree to be bound by the Terms and Conditions (“Terms and Conditions”) contained herein by using this Website. Accordingly, you should read them with care. If you do not agree to these Terms and Conditions, do not use this Website or make any purchase from it.

The Terms and Conditions contained herein govern your use of, and any purchase from, Vancott Jewelers. Vancott Jewelers reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of this Website in its sole discretion by posting such changes or modifications to this Website. Changes and modifications will be effective immediately upon posting to this Website. Your continued use of this Website following the posting of such changes or modifications constitutes acceptance of them. Therefore, you should frequently review these Terms and Conditions and any other applicable policies to understand the Terms and Conditions that apply to your use of this Website. If you do not want to be bound by the amended Terms and Conditions, stop using this Website.

Product Availability and Pricing

Product displayed on this Website is not always available for immediate shipping. While we make every effort to keep the Website current, product is constantly being sold and therefore available inventory is constantly changing. If you need a product shipped within forty-eight hours, we recommend that you contact the one of our stores directly and they should be able to tell you whether or not the product can be shipped in that time frame, or that you provide us with a cell phone number or other information that allows us to quickly contact you in case the item is no longer in stock. If a piece of jewelry is listed as being out of stock and you call us, we can usually tell you the date that it is expected to be back in stock.

We at Vancott Jewelers pride ourselves on offering quality products at reasonable prices. We do not engage in price negotiation and all prices are final. Our prices are subject to change without notice because we operate in a market where prices can change rapidly. We also are not perfect and do occasionally make errors in entering data on our Website. While we make every attempt to avoid these errors, they occur. We reserve the right to correct any and all errors when they occur. When we notice an erroneous price prior to shipping a product, we will contact you and request your instructions as to whether you want the product at the correct price or wish to cancel the order. If the order has been shipped before we notice the erroneous price, you agree to either return the product or pay the difference between the actual and charged prices.

All prices are in United States dollars and payment must be made in United States dollar. If you use a credit card, the conversion rate will be as set by bank that issues your credit card.

Special Orders

Every so often, you will not be able to find the precise combination of diamond and setting that you want on our Website. In such instances, you may make a specific request through this Website or you may call us at 888-VANCOTT and we will make every effort to assist you.

Diamond Certificates

Loose diamonds are shipped with a diamond grading report and appraisal (also called a diamond certificate). A diamond certificate is written and signed by a diamond grading expert at one of two highly-respected diamond laboratories and they are very expensive to replace. Accordingly, we require that you return the diamond certificate if you return the diamond. If you fail to return the diamond certificate, you will be charged a replacement fee.

Comparison Purchasing

To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly.

Ring Resizing

We resize rings free of charge if requested to do so within 45 days of its original shipment. Resizing generally takes 10-14 business days, but there are times during the year – particularly prior to and after the holidays – when it may take longer. Use our return policy instructions for shipping the ring back to us if you need it resized.

Product Information on our Website

Some of the information that we display on our Website concerning a product comes from the manufacturer, such as dimensions and sometimes the pictures. For products which are convex or rounded, these dimensions are usually measured prior to the rounding of the metal in the manufacturing process, and this may lead to slight discrepancies. In addition, for products where we state a weight, it is possible that the weight in any and all purchases will vary by as much as .05 carats from the stated weight. For those items which contain more than one diamond, we use the average grade and measurement for carat weight, color and clarity.

We use our best efforts to provide you with an accurate view of our products on our Website. However, in order to let you see the product, it is sometimes necessary to make the product appear larger or smaller than the actual size. In addition, the settings on your monitor can affect color, size and shape slightly.

Laser Inscriptions

Some of our diamonds are laser inscribed. We do not provide laser inscription services ourselves. We can provide you with contact information for diamond grading labs that provide this service.

Kimberly Process Policy – No Conflict Diamonds

Our diamonds are purchased from well known and respected suppliers. Each of these suppliers has agreed to the standards established by the Kimberley Process, which is an international system for assuring that diamonds come from sources that are conflict free. Read more about the Kimberley Process at the Jewelers Vigilance Committee website: http://www.jvclegal.org

DAMAGE LIMITATION

VANCOTT JEWELERS SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL OR INDIRECT DAMAGES OF ANY KIND, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Third Party Content

This Website contains links to the websites and web pages of other parties. Each of those websites has its own terms and conditions and privacy policy. Vancott Jewelers. does not monitor nor does it have control over those websites or the content that appears on them.

Order and Shipping Policies

At present, we ship only to addresses in the United States. We do not ship to other locations.
Payment Methods
For your convenience, we offer the following payment methods:
Credit cards: Use your Visa, MasterCard, American Express or Discover card.
Debit cards: You may use your debit card if your account allows payments of this size and there are sufficient funds in your account.